FAQ

Why was SellerSprite created?
We created SellerSprite to be the leading toolkit for Retailers and Brand Owners on Amazon. Our wide range of research software offers you the latest data to help you sell more products and skyrocket your rankings on Amazon.

What support is available?
We offer fast and professional support. If you have any questions or issues, contact us via email at support@sellersprite.com or via our in-app support chat.

What does an SellerSprite subscription include?

What are the differences between the main account and sub-accounts, and how do I set up sub-accounts?

The main account can activate or deactivate the child account, and can also edit and modify the child account information and password (the child account itself can not change the password);

After disabling the child account, the child account will not be able to log in and use. You can re-activate the use rights of the disabled account by activating the child account.

A child account only supports one person online at the same time. If other people log in to the same child account at the same time, the logged-in user will be forced to log out.

The main account can only create child accounts within the quota of its own account, subject to the activation status. Disabled child accounts do not occupy the child account quota (for example: the user has and created 3 sub-accounts, and disabled 1 sub-account. account, you can add a new sub-account).

Learn more about the account management>> 

How does SellerSpirit process payments?
We proudly use Paypal, a safe and reputable payment processing system, and we accept Visa, Mastercard, and American Express.

How often is data refreshed?
Search rankings are updated daily, other data is updated frequently throughout the day.

Can I cancel at anytime?

Yes, there are no contractual obligations beyond your current billing cycle. If you cancel, your subscription will end following the current term with no further charges. You can also upgrade your plan at any time and any incremental charges will be prorated.

If you are a new customer, all regularly priced plans offer a 7-day money-back guarantee (special promotions or trials excluded). If you cancel within this 7-day period, you will receive a full refund.

Japan

Do you offer a trial?
New registered member has 10 free trial times availble for each function. Recommend the advanced plan.